Booking, delivery & practical FAQs
Updated 27 October 2026.
Planning a Cebu car rental, a passenger van for your group or vehicle delivery to Mactan Cebu International Airport? Start with your dates, passenger and luggage needs, and actual route. This guide explains Rentify Cebu’s booking process and rental rules. The complete Terms govern the accepted rental; no guide illustration creates a live booking.
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Choosing a car or van in Cebu
Can I rent a passenger van for a family or group?
Browse the passenger-van listings, including available Toyota Hiace Commuter and Grandia options. Confirm the actual unit’s permitted seating, luggage space and driver arrangement. Tell the team how many people and bags will travel; a vehicle model alone does not guarantee that every group and suitcase will fit. Availability depends on your dates.
Does every van include a driver?
No. Check the selected vehicle and chauffeur package offered for your trip. Where offered, agree service hours, itinerary, inclusions and any overtime, meals, accommodation, tolls or route charges before payment. Rental delivery is not automatically an airport passenger transfer or tour.
Can I request airport, hotel or door-to-door delivery?
Where offered, choose delivery only, return collection only, or both. Enter the exact location and schedule and review the charges. Confirm the airport meeting point or hotel handover instructions with Rentify. You may also select garage pickup and return. Tell the team promptly if your flight or arrival time changes.
Booking and confirmation
How do I book a car or van?
- Choose rental start and return dates and times.
- Search the available vehicles and choose one that fits your trip.
- Review pickup or delivery, services, required details and the itemized total.
- Use an available payment option, then check successful payment and the matching Rentify booking confirmation.
The online minimum is 24 hours. Availability includes a six-hour preparation buffer after return. That buffer protects inspection and preparation for the next renter; it is not six extra driving hours.
Why is the total different from a promotional daily rate?
Your dates, duration, vehicle and selected services determine the breakdown. Check the final payable total and separately shown delivery, collection, chauffeur, cleaning or route-related items before payment. Do not assume all extras are included or add an undisclosed fee after booking.
How do I pay, and what if money was deducted without confirmation?
Use the methods actually displayed in checkout. Rentify supports PayMongo and PayPal; individual methods can vary or become temporarily unavailable. A started checkout, unpaid hold or screenshot alone is not a provider-confirmed paid booking. If money was deducted but you have no confirmation, contact Rentify privately before trying again. Provide the booking and provider references where available—not your password, one-time code or full card details.
What is the Rentify Booking Pass?
Your emailed Booking Pass and PDF preserve the recorded vehicle, rental period and pickup or delivery details. A live QR/private link may open booking information, so keep it private. It is not an instruction to send a new payment or independent proof that a payment cleared. Check the confirmation information for your reservation.
See the fictional Juan De la Cruz Booking Pass illustration after “How to rent” on the Rentify homepage. It illustrates a Mitsubishi Montero Black Series, delivery to Mactan Cebu International Airport and return to Cebu IT Park. It is not a real reservation, customer endorsement or live customer QR.
Rental requirements, insurance and deposit
What documents do I need?
For self-drive, the existing minimum driver age is 21 and an appropriate valid driving licence is required. Confirm the selected operator’s additional requirements, authorized drivers and foreign-licence documentation before paying. A passenger booking a chauffeur service is not automatically the self-drive driver. Submit necessary documents only through the agreed private process.
Is insurance included?
Standard car insurance is included without a separate standard-insurance premium. There is no optional additional insurance package through current operators. Actual rental-use cover, exclusions and any excess depend on the vehicle and agreement; included insurance does not mean every loss is covered or excess is zero. Confirm motorcycle, inter-island and roadside arrangements separately before payment.
How much is the refundable security deposit?
₱1,500 for small cars and motorcycles; ₱2,000 for MPVs and larger categories, including crossovers. Confirm the category, collector, return method and expected release time for your selected vehicle. The operator records the receipt, inspects the return, itemizes any agreed and documented deductions, and returns the remaining balance. The deposit is separate from rental payment and is not automatically forfeited for cancellation.
Driving, fuel and return
Is mileage unlimited within Cebu?
There is no kilometre cap within Cebu during your confirmed rental period. You must still return on time and follow vehicle and route conditions. Unlimited mileage does not mean unlimited rental time.
Can I take the vehicle to another island?
An inter-island option is available, but declare your actual trip and confirm the selected vehicle, route, operator permission, ferry arrangements, insurance conditions, fees and return plan before travel. An option in the form is not automatic approval for every route. Ask even for a ferry trip to an island within Cebu province.
What fuel level must I return with?
The same recorded level as at handover. A fuel-consumption guide is available on request; actual consumption varies with traffic, load, route and driving. Any shortfall deduction needs the recorded levels and an itemized, agreed basis. A lower starting level does not become an automatic full-tank obligation.
What if I need more time or expect to return late?
Contact Rentify before the due time—24 hours ahead where practicable, or immediately for an unexpected delay. Get express confirmation of the extension, price and revised return. Availability, preparation and the next booking must allow it.
The newly agreed self-drive schedule requires disclosure and acceptance before payment: 30-minute billing grace, then 20% of the disclosed standard daily base rate per started hour after grace. Exactly 4 hours 30 minutes late is 80%; exceeding that reaches one full standard day. Each 24-hour overdue block is capped at one standard day, with no repeated grace in later blocks. This is not permission to keep a vehicle. Read the complete Terms for exceptions, safe handover and supported onward-booking claims. Staff/driver delay is not automatically renter delay, and a chauffeured passenger is not automatically charged the self-drive schedule.
Changes, cancellation and help
Can I cancel and get a refund?
More than 72 hours before confirmed pickup: full refund of rental payment and unused prepaid services. At exactly 72 hours or less: Rentify may retain up to one prepaid day’s base-rental charge and refunds the unused rental remainder. This cap uses the discounted prepaid base day—not the standard rate used for late return. Cutoffs use Asia/Manila and when Rentify receives the request, not when staff replies.
The security deposit and unperformed prepaid delivery, collection or chauffeur services are not automatically forfeited. Agreed completed service legs are separately itemized for renter cancellation. No-show uses the same one-prepaid-base-day cap, not automatic whole-rental forfeiture. Voluntary early return does not automatically refund unused reserved days. See the complete Terms for the applicable circumstances.
What if Rentify cannot provide the agreed booking?
Before the rental begins, accept a suitable alternative or receive a full refund for the unprovided booking, including any collected deposit. No renter-cancellation penalty or forced voucher applies. After the service begins, an acceptable solution or refund of the affected unprovided portion is assessed. Consumer rights remain.
When will a refund arrive?
The target is to initiate an agreed eligible refund within five business days after verification of the booking, entitlement and receiving details. Bank or wallet posting is additional. Rentify should explain missing information or any dispute, the itemized calculation and initiation status. Do not interpret a refund request as instant bank credit.
Who can help me choose or resolve a booking concern?
Contact admin@rentifycebu.com or 0962 669 2298. Share booking and payment references privately; never publish a live Booking Pass QR, ID, password or one-time code.
Check availability for your Cebu trip · Browse passenger vans